FAQS

Why should I use UKNewCars? 

UK New Cars is aiming to change the way you buy your new car so that you save money and get a better service. Request a quote for your new car from the comfort of your own home and we’ll make sure we find a deal for you which you’ll struggle to better. Whether it’s an Audi TT or a Ford Focus we’ll supply you with genuine UK spec cars at very competitive prices delivered to your door anywhere on the UK mainland.

Do I need to register with UKNewCars? 

When you phone us, you will be asked for some personal details so that you can have an accurate quote.

What will you do with this information? 

We are serious about taking the utmost care of your personal data and complies with all legislation regarding data protection. For more details please see our Terms and Conditions (opens new window).

Where do the cars come from?

All new cars are supplied directly from UK Franchised Dealers. We do not import directly from Europe.

What makes and models are available? 

The majority of manufacturers' vehicles available in the UK. If we can't find the make and model you are looking for we will endeavour to find a near match to your request.

How do you ensure the quality of the vehicles? 

All vehicles are sourced from UK franchised dealers and are fully prepared prior to customer delivery.

How do I find out the cost of optional extras? 

You can add optional extras to your new car and we will be happy to quote the cost of tailoring them to your chosen car.

How do prices compare to dealers and manufacturers? 

Our competitors are regularly surveyed to ensure prices are competitive and that the special offers are exceptionally good value for money.

What is included within the price? 

The price includes VAT, 12 months' road fund licence and all taxes along with vehicle registration details.

Will I have to pay any other costs? 

The price will be clearly stated

Will the price change after I have ordered the car? 

New car prices are subject to list-price changes by the manufacturer or possible government tax increases. However we will always endeavour to keep you informed of these changes and try to fix the price at the point of order.

How long will it take to get my car?

The delivery time period will vary depending upon the manufacturer and model and your specifications. You will be informed of the expected delivery time from the outset, and be kept regularly informed as things progress.

Do I collect my vehicle or is it delivered?

The price is based on collection however your car can be delivered to to any UK mainland address however this there is an additional charge for this service.

If I have a problem after the car is delivered, who do I talk to?

We are committed to offering excellent aftercare service. When you take delivery, you will still be able to contact us if you have any problem with the vehicles.

 

What exactly is a Monthly Payment Plan? 

The Monthly Payment Plan, also referred to as a Personal Contract Purchase, or PCP, is a finance option that enables you to defer a proportion of the cost of the car as a final payment at the end of the agreement. Known as the Guaranteed Future Value (GFV), it is based on the car's estimated value at the end of the agreement and helps to reduce your monthly payment.

The Monthly Payment Plan is a great way to finance your car purchase. The benefits that it brings include: 

·         Lower monthly payments compared to a traditional hire purchase agreement (over the same period)

·         Fixed monthly payments from the outset - no nasty surprises

·         A Guaranteed Future Value (GFV) for your car at the end of the contract period - which could prevent you getting caught by     negative equity

How does a Monthly Payment Plan work? 

 There are a number of easy steps to organising your plan:

·         Choose your vehicle - including any manufacturer and dealer-fitted options.

·         Pay a deposit, agree how long you want to drive the car for and estimate what your annual mileage will be.

Based on this the Guaranteed Future Value (GFV) of the vehicle is calculated, payment of which is then offset to the end of the agreement.

Your monthly payments are calculated so that during the agreement you repay the cash price of the car less the deposit and the GFV, plus interest on the cash price (less the deposit).

What happens at the end of the agreement? 

If you choose to pay the Guaranteed Future Value at the end of the agreement, then you will own the vehicle. If you take the option to hand the car back and you have not exceeded the contracted mileage there will be nothing more to pay (subject to its return condition). However, if you exceed the agreed contract mileage there will be an excess mileage charge, payable at the cost per mile identified on your quote and agreement. Furthermore, you will be liable to pay for any accidental damage to the vehicle or excess wear and tear with regard to its age and mileage.

At the end of the agreement you will have three flexible options: 

·         Choose another car (subject to status)

·         Pay the optional final payment (the Guaranteed Future Value or GFV) and keep the car

·         Hand the car back with nothing more to pay, subject to return conditions being met

Do I have to pay a deposit? 

You can pay a deposit of between 0% and 30% of the value of the car. Your monthly payments will be adjusted to reflect the deposit.

What APR will I pay? 

This will depend on the on-the-road (OTR) price of the vehicle and the length of the agreement. A typical example and the APR rates are shown in the Legal Information.

Who owns the car? 

Under the terms of a PCP, you are the registered keeper but the asset is owned by the financing company. However, if you wish to own or sell the car before the end of the contract term, you will have to settle the balance of the outstanding finance first. Alternatively if you opt to purchase the vehicle at the end of the agreement all ownership rights will transfer to you.

When will I have to pay the balance of my deposit for my new car? 

This is payable before the car is delivered. Subsequent payments are made in equal amounts of the life of the contract. Payments are made by Direct Debit.

How do I pay for my deposit? 

Your deposit can be made by cheque, bank draft, credit or debit card or bank transfer.

What if I want to keep the car at the end of my PCP deal? 

Personal Contract Purchase allows you the option to purchase the vehicle at the end of the term of your PCP agreement.

What is the excess mileage charge? 

 If you exceed the agreed contract mileage, there will be an excess charge, which varies according to make, model and type of car and the agreement term and mileage. This charge will not exceed 23p per mile.